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We ship orders to the United States, Canada, Europe, Australia, Japan, Brazil, South Africa, and more. We cooperate with major and trusted international carriers such as UPS, FedEx, DHL, TNT to ensure your package arrives at your destination quickly and affordably.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: 2-4 business days

Note:Processing Time of the product is calculated from the time your order is confirmed

For order(s) with more than one item, the processing item will according to the item with longest processing item.

Shipping Time:

United States 7-10 Business Days

Canada 10-12 Business Days

United Kingdom 10-12 Business Days

Australia 10-12 Business Days

Note:

For other areas, please contact us: service@heartcaptor.com

Delivery times may be affected during public holidays as manufacturers and couriers limit their business. Although it is unfortunately beyond our control, we will try our best to improve the problem.


Shipping Rates:

Free Shipping

Taxes: For the sake of our customers' shipping experience, you are not responsible for any taxes or fees as long as you purchase products from our store. All taxes and fees are covered by us.

Return Policy:

If for any reason you are not satisfied with your purchase, we are happy to offer returns, replacements, or refunds. However, please note the following conditions:

• Items that have been worn, used, or altered are not eligible for return.
• Products specified as non-returnable on their product pages cannot be returned.

Return Process:
Please contact our customer support during our working hours (8:00 AM to 8:00 PM EST) via email, phone, or live chat to initiate a return, refund, or replacement request within 30 days of receipt. You will need to provide:

• A photo of the product you wish to return.
• Return the product, including all parts and accessories, via express delivery.
• If you choose to replace the item, you will be responsible for the redelivery cost.
• No commission will be charged for returns or replacements due to quality issues.

Refund Method:
Refunds will be issued via credit card or PayPal.

Contact Us:
We are dedicated to ensuring your satisfaction. Please don't hesitate to reach out to us if the product you purchased does not meet your expectations.

Precautions:

• Please return the product to the designated address provided via email.
• Write the order number on the outside of the package.
• If you have any questions or concerns, please contact us.

Requirements for Return:

• Items must be returned within 30 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• If the return is initiated by the consumer, they are responsible for the shipping fee. However, if the return is due to our error, the shipping fee will be waived.